Sports / Live
This policy explains exactly what data zortoto collects when you access our lobby, how we store it, and what choices you have over it. Your account details, wallet activity through DANA or Bank Transfer, and browsing behaviour are all covered here — availability depends on local law and eligible regions.
When you open an account with us, we collect the information you submit during registration — your name, contact details, and account credentials. When you use local payment methods such as DANA or Bank Transfer to fund your account wallet, the transaction reference is logged against your account record for reconciliation purposes; we do not store full payment credentials on our end. We also collect device and session data automatically — browser type, screen resolution, and interaction logs — to keep the lobby functioning correctly across mobile and desktop. This data is used to verify account identity, process wallet activity, detect irregular access patterns, and respond to your support requests. We do not sell your personal data to third parties, and we do not share it with advertising networks outside the scope of operating this platform. Retention periods apply: account data is held while your account remains open and for a defined period after closure, in line with our obligations under applicable law. The current retention schedule is available on request through our support channel. Where local law in Indonesia governs data handling, we follow those requirements; where eligibility or access is in question, we defer to local legal authority.
Transaction references from DANA deposits are logged to your account record. We do not store wallet credentials or full account numbers.
Bank Transfer activity appears in your account transaction history. Reference codes are kept for reconciliation only.
Your internal account wallet balance and movement history are stored securely and visible only to you after login.
All payment-related data handling is scoped to what is necessary to process your request. Nothing beyond that is retained or shared.
Not everything that touches your experience falls under this single document. Understanding the boundary helps you know where to direct questions — and what we are directly accountable for versus what sits with a third party. The four areas below set out that boundary plainly.
Login activity, session records, and account-level preferences are fully within scope. We control and are responsible for how this data is collected, stored, and used.
Transaction references tied to DANA or Bank Transfer are within scope as account records. The payment provider's own handling of your wallet data is governed by their separate policy, not ours.
Game session data from titles in our lobby — including round history and bet records — is within scope as account activity data and is accessible through your account history page after login.
External links, third-party analytics tools, or services you access from our pages operate under their own privacy terms. We are not responsible for data practices outside our platform.
You have real, actionable choices here — not just policy language. Your account dashboard shows your transaction history, session log, and registered contact details after you log in. If any of that information is incorrect — a mismatched email address, an outdated phone number — you can update it directly through the account settings page without contacting support. For questions that go beyond self-service, such as requesting a full record of data we hold against your account, correcting information you cannot edit yourself, or asking us to close your account and confirm data handling post-closure, our support team handles these requests directly. We aim to respond within the period required by applicable law, which depends on the local jurisdiction. Your rights apply where Indonesia law grants them and where your account is registered in an eligible region.
Log in and open the account history section to see transaction references, session dates, and registered contact details stored against your account.
Name, phone number, and email can be updated in account settings. Changes take effect immediately. Contact support if a field is locked or if a correction requires identity confirmation.
Send your query through our support channel with your registered account email. We will confirm receipt and handle the request in line with applicable local law.
You may request account closure and ask us to confirm how your data is handled after that point. Submit the request through support; we will walk you through the steps shown on that channel.
Privacy questions — data access, corrections, account closure, or anything not answered here — go directly to our support team. Use the channel that works for you: live chat inside the lobby after login, or email for requests that need a written record. Response times follow what applicable law in Indonesia requires for data-related requests.
Open the lobby, log in, and start a live chat session. This is the fastest route for account-level questions. Identify your query as a privacy matter so it reaches the right team.
Send your request from the email address registered to your account. Include a brief description of what you need — data review, correction, or another privacy matter. Email creates a written record of your request.
For self-service items — transaction history, registered contact details, session log — log in and check your account dashboard first. Many common questions are answered there without needing to contact us.
Data handling at zortoto is structured around what is necessary to run the account and lobby correctly. We collect only what we need, store it securely, and apply access controls so that your account record is not visible to staff without a legitimate reason tied to your request or account activity. Cookies and session trackers are used to keep the lobby stable across your device — you can review cookie behaviour through your browser settings at any time. Where you have a question about any of this, the support channel is the direct route.
Access to your account record is controlled by login credentials and session management. We apply access controls on our end so internal visibility of your data is limited to verified operational need.
Session cookies keep the lobby responsive and your login state intact. You can adjust cookie permissions through your browser settings; some lobby features may behave differently with cookies disabled.
We hold account data while your account is active and for the period required by applicable law after closure. The current retention schedule is available on request through our support channel.
When this policy changes in a material way, we notify you through your registered account channel before the change takes effect. The current version is always at this page address.
These are the questions we get most often about data, account records, and how this policy works in practice. If your question is not here, reach us directly through live chat or email.
We collect the registration details you submit — name, email address, phone number, and account credentials. Device and session data is also collected automatically to keep the lobby running correctly on your device. Payment reference data from DANA or Bank Transfer activity is logged for reconciliation.
Transaction references are stored against your account record so your wallet history is accurate. We do not store full wallet credentials or bank account numbers. The payment provider's handling of your data on their end is governed by their own privacy terms, not ours.
Log in and open your account dashboard — transaction history, session records and registered contact details are visible there. For a complete data record beyond what the dashboard shows, send a request through our support channel from your registered email address.
Yes. Most contact details — email address, phone number — can be updated directly in account settings after login. If a field is locked or a correction requires identity confirmation, contact support and we will walk you through the steps shown in that channel.
We do not sell personal data or share it with advertising networks. Data is used to operate your account, process wallet activity, and respond to your support requests. Third-party tools used on the platform operate under their own terms; external links leave our scope entirely.
We hold your data for the period required by applicable law after account closure. The exact schedule depends on local legal obligations in Indonesia and eligible regions. You can request confirmation of the retention period that applies to your account through our support channel.