These terms set out what we ask of you and what you can expect from us when you access zortoto, make transactions through your account wallet, or use any part of our lobby — including slots, live tables, and sports markets where local law and eligible regions permit. Read through each section before you complete your account registration, as your continued use confirms that you have reviewed and understood what is written here.
Applies to all account holders
Covers wallet, transactions and lobby access
Subject to local law and eligible regions
Updated terms shown on this page
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How These Terms Apply to Your zortoto Account
These terms govern every interaction you have with the platform from the moment you open an account. They cover how you access the lobby, how funds move through your account wallet, and how we handle the information you provide during registration and ongoing use. When you fund your account using LinkAja or Bank Transfer, the transaction is subject to both these terms and the operating rules of the payment channel you select. We do not control processing timelines on the payment provider's side, so the status visible in your account dashboard reflects the most current information we hold. Any amount credited to your account wallet is governed by these terms from the point of credit onward. We may update these terms when our services change or when applicable rules in your region are revised. The version published on this page is always the current one. If a material change is made, we will note the revision on this page. Continued access to your account after a revision constitutes your acknowledgement of the updated terms. If you do not agree with any part, the appropriate step is to stop using the platform and contact our support team to close your account.
LinkAja
Transactions made via LinkAja are subject to these terms from the point your account wallet is credited. Any query about a pending LinkAja transaction should be directed to our support team with your account reference.
Bank Transfer
Bank Transfer deposits and withdrawals follow the same wallet-credit rules set out here. The status of any transfer is shown in your account transaction history; contact support if the record does not match your bank statement.
Account Wallet
All funds held in your account wallet are governed by these terms. The balance shown is the figure we hold on record. You may review your full transaction history at any time by logging in and opening the wallet section of your account.
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What Falls Inside and Outside These Terms
Not every aspect of your experience on zortoto sits under a single document. These terms cover your account relationship with us directly — what you agree to when you register, how your wallet operates, and how we manage your account data. Certain areas involve third parties whose own rules apply alongside ours. Understanding the boundary helps you know where to direct a question if something does not go as expected.
Account Access
Your login credentials, account security settings, and the steps required to verify your identity are all covered by these terms. You are responsible for keeping your login details private. If you suspect unauthorised access, contact support immediately using the details on this page.
Transactions and Wallet
Deposits and withdrawals through your account wallet — whether via LinkAja, Bank Transfer, or other available payment channels — are governed here. We record each transaction and the record in your account history is the authoritative one for any dispute you raise with us.
Lobby and Site Content
The games, odds markets, and content available in the lobby are covered by these terms in relation to your use of them. Game titles from studios such as PG Soft, Pragmatic Play and CQ9 are made available as game content only; those studios operate their own product terms separately.
Third-Party Services
External payment providers, device manufacturers, and any linked service outside zortoto operate under their own terms. We are not responsible for decisions made by those providers. Where a third-party action affects your account, raise it with our support team so we can investigate our side.
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Practical Actions Available to You Under These Terms
These terms are not only a set of obligations — they also describe concrete actions you can take regarding your own account. You have the ability to review your full transaction record, request a correction to account details that are inaccurate, and raise any question about how these terms apply to your specific situation. Every account holder can access their wallet history by logging in and navigating to the transaction section. If a record appears incorrect, the process is to note the transaction reference visible on screen and contact our support team with that reference. For account detail changes — such as updating your registered contact information — the relevant fields are found inside your account settings after login. We aim to respond to account-related queries promptly; the current response timeframe is shown in the support section of this page. Closing your account is also your right, and the process starts by contacting support directly.
Review Your Records
Log in and open the wallet section to see your complete transaction history. Each entry shows the channel used — such as Bank Transfer or LinkAja — the amount, and the status recorded on our side at the time of processing.
Correct Account Details
If your registered name, contact number or other account detail needs to be updated, navigate to account settings after login. Fields that require identity verification will show the steps you need to complete before the change is saved.
Raise a Question
Any question about how these terms apply to your account can be directed to our support team via live chat or email. Include your account reference so we can locate your record quickly and give you a specific response rather than a general one.
Request Account Closure
If you choose to close your account, contact support directly. We will confirm the balance position, process any pending withdrawal to your nominated payment channel, and confirm closure in writing to your registered contact.
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How to Reach Us About These Terms
If any part of these terms raises a question specific to your account — a transaction status, a wallet balance discrepancy, or a request to update your details — our support team is the right first contact. We handle terms-related queries alongside general account questions, so you do not need to use a separate channel. The quickest route for most account questions is live chat, accessible from your account dashboard after login. For written records of a formal request, email is available. Response times vary by channel and current volume; the status of your query is visible in your account support history.
Live Chat
Open your account dashboard and select the chat icon to connect with our support team. This channel is suited for account access questions, wallet status queries, and any immediate question about how a term applies to your current situation.
Email Support
For formal requests — such as account closure, a written record of a terms query, or a correction request that requires documentation — send us an email with your account reference included. We respond to the registered email address on your account.
Account Dashboard
Your account dashboard shows the current state of open support queries, your wallet balance and transaction history, and any active notifications from us about terms or policy updates. Log in to check the status of anything you have already raised.
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How We Handle Your Data and Account Security
When you use zortoto, the information you provide during registration and ongoing account activity is held and used in line with these terms and our privacy practices. We collect only what is needed to operate your account, process transactions through channels such as LinkAja and Bank Transfer, and respond to your support requests. We do not sell your personal data to unrelated third parties. Cookies are used on this site to maintain your session and remember account preferences; you can manage cookie settings through your browser. Your account is protected by the login credentials you set; we recommend using a unique password not shared with other services. If you believe your account has been accessed without your authorisation, contact support immediately — account security queries receive priority handling. Data retention follows our internal policy and applicable rules for the regions where we operate. You may request information about what we hold by contacting support with your account reference.
Data We Hold
We retain the account details you provide at registration, your transaction history, and support correspondence. This information is used to operate your account and respond to your queries. You can request a summary of what we hold by contacting our support team.
Cookie Practices
Cookies on zortoto maintain your active session and store account preferences such as language and lobby layout. They are not used to track you across unrelated sites. Browser settings on your device allow you to manage or clear cookies at any time.
Account Security Steps
Your account credentials are your responsibility under these terms. We apply security measures on our side, but we ask that you use a strong, unique password and log out when using a shared device. Report any suspicious activity through live chat immediately.
Requesting Changes
To request a correction to data we hold, or to ask about retention of your information, contact support by email with your account reference. We will confirm the action taken in writing to your registered contact address.
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Frequently Asked Questions About These Terms
The questions below cover the topics we hear most often about these terms — from how updates work to what your account rights look like in practice. If your question is not answered here, the support team can address it directly using your account reference.
When these terms are updated, how will I know?
The current version of these terms is always published on this page. When a material change is made, we add a revision note at the top of the page. If you log into your account after a significant update, a notification may also appear in your dashboard. Continued use of your account after the update date confirms you have reviewed the revised terms.
Do these terms cover my DANA or OVO transactions as well?
These terms cover the wallet credit and debit activity on your zortoto account regardless of the payment channel used. The payment provider — whether DANA, OVO, Bank Transfer or LinkAja — also has its own rules that apply to the transfer on their side. Both sets of rules apply simultaneously; a query about our side comes to our support team.
Can I use my account if I disagree with part of these terms?
These terms apply to all account holders in their entirety. If you do not agree with any section, the appropriate step is to stop using the platform. You may contact our support team to close your account, and we will process any outstanding wallet balance to your nominated payment channel before confirming closure.
How do I request a copy of my transaction history?
Your full transaction history is available inside your account after login — navigate to the wallet section to see each deposit and withdrawal with its status and channel. If you need a written copy for an external purpose, contact support by email with your account reference and we will provide an account statement to your registered email address.
What happens to my account data if I close my account?
After account closure, we retain the data required by our internal retention policy and any applicable rules for the regions where we operate. You may request details of what we retain and for how long by contacting support with your account reference. Data is not passed to unrelated third parties following closure.
Are the game studios like PG Soft or Pragmatic Play covered by these terms?
Studios such as PG Soft, Pragmatic Play and CQ9 supply game content to the lobby. These terms govern your account relationship with zortoto, including your use of that game content. The studios operate their own product terms separately and are not party to your account agreement with us.
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